Refund policy

For bulk or first-time orders, we recommend confirming product suitability with our technical team to avoid incorrect selection.

At Orient Group, we manufacture and supply industrial Coated Abrasives. As Abrasives are consumable products, returns and exchanges are subject to the conditions below.

1. Return / Exchange Eligibility
Returns or exchanges are accepted within 7 days of delivery only if:

• Product is unused, unmounted, uncut
• Product is in original packaging
• Item is in resalable condition

Used or partially used products are not eligible for return or exchange.

2. Wrong Product Ordered
If an incorrect product is ordered by the customer:

• Exchange is allowed once, subject to inspection
• Customer bears return shipping cost
• Price difference (if any) must be paid
• Exchange is processed after quality verification

3. Manufacturing Defect / Transit Damage
We offer replacement or refund if:

• A manufacturing defect is found, or
• Transit damage is reported within 48 hours of delivery
• Clear photos/videos are provided

In such cases, return shipping will be arranged by us or adjusted accordingly.

4. Non-Returnable Items
The following items are not eligible for return or exchange:

• Used, cut, or mounted abrasives
• Custom sizes or special specifications
• Bulk, clearance, or discounted orders
• Damage caused due to improper use, incorrect RPM, or wrong application

5. Refunds
• Refunds are processed after inspection

• Refund timeline: 7–10 working days
• Refunds are issued as a credit note
• Shipping charges are non-refundable, unless the error is from our side
 

6. Important Note
Abrasive performance depends on correct product selection, application, machine speed, and operating conditions. Performance dissatisfaction due to incorrect usage or selection is not a valid reason for return.

For assistance, we recommend consulting our technical team before placing an order.